| Date: _______________ | Time: _________ | Test User ID: __________ |
{The test user should fill out this questionnaire themselves.}
Please rate your satisfaction with these aspects of the web site you have just finished working with, by circling the most appropriate number.
| 1. | Getting to the right part of the site. | Very easy | 3 2 1 0 1 2 3 | Very hard |
| 2. | Quality of information. | Very good | 3 2 1 0 1 2 3 | Very poor |
| 3. | It is easy to read the text. | Very easy | 3 2 1 0 1 2 3 | Very hard |
| 4. | The site's local search facility (if available and used). | Very good | 3 2 1 0 1 2 3 | Very poor |
| 5. | Appearance of site, including colours and graphics. | Very good | 3 2 1 0 1 2 3 | Very poor |
| 6. | Consistency of site. | Very consistent | 3 2 1 0 1 2 3 | Very inconsistent |
| 7. | Speed of pages displaying. | Very fast | 3 2 1 0 1 2 3 | Very slow |
| 8. | This site cares about my satisfaction as a customer. | Very much | 3 2 1 0 1 2 3 | Not at all |
| 9. | How relevant are the products/information on this site to you? | Very relevant | 3 2 1 0 1 2 3 | Not relevant at all |
| 10. | Overall impression of the web site. | Very good | 3 2 1 0 1 2 3 | Very bad |
| 11. | Do you consider this site to be trustworthy? | Definitely | 3 2 1 0 1 2 3 | Not all all |
| 12. | How likely are you to return to this site later? | Definitely | 3 2 1 0 1 2 3 | Never |
| 13. | Would you recommend this site to a friend or colleague? | Definitely | 3 2 1 0 1 2 3 | Never |
{Extend this questionnaire with two domain-specific questions 14 and 15, applicable to your particular web site.}