T2 Florin eurowings.com

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Occasional travelers with moderate travel experience.

1.3 Internal Task List

Table 1: Internal task list for eurowings.com
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

eurowings.com

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

eurowings.com

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find information about taking baggage. What are the maximum dimensions for a large cabin bag?

[
Finden Sie Informationen über das Mitnehmen von Gepäck. Wie groß darf das große Handgepäckstück maximal sein?
]

Hand Baggage

Browser is open at eurowings.com.

Information was found.

3 minutes.

Home → Information → Hand baggage → Hand baggage: Size and weight → Large cabin bag

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at eurowings.com.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Book a two-person flight from Vienna to Barcelona. Select the earliest departure date available, and proceed to checkout. Fill out any other required fields and stop before entering payment information.

[
Bitte buchen Sie einen Flug für zwei Personen von Wien nach Barcelona. Wählen Sie das frühestmögliche Abflugdatum und fahren Sie mit dem Checkout fort. Füllen Sie alle weiteren erforderlichen Felder aus und stoppen Sie, bevor Sie die Zahlungsinformationen eingeben.
]

Book a Flight

Browser is open at eurowings.com.

The user reaches the payment section in the checkout process and stops before inputting payment information.

7 minutes.

Home → Book → Book flights → Select Vienna for the field “departure airport” → Select Barcelona for the field “Destination airport” → Click on “Outgoing flight” and select the earliest flight from the calendar below → Change the field “Passenger” from 1 to 2 adults → Click “Search for flight” → Select one of the flights from the presented options → Select outgoing flight → Fill in booking information → Abort booking when reaching payment information

5

Book a flight with a hotel from Vienna to New York City for 2 adults for 3 nights for any interval available in June. The hotel should include breakfast. Select the most suitable option and proceed to checkout. Stop before entering payment information.

[
Bitte buchen Sie einen Flug mit Hotel von Wien nach New York City für 2 Erwachsene für 3 Nächte zu einem beliebigen verfügbaren Zeitraum im Juni mit inbegriffenem Frühstück. Wählen Sie eine passende Option aus und fahren Sie mit dem Checkout fort. Stoppen Sie, bevor Sie die Zahlungsinformationen eingeben.
]

Book a Flight with Accomodation

Browser is open at eurowings.com.

The user reaches the payment section in the checkout process and stops before inputting payment information.

12 minutes. Home → Flight & Hotel → Select Vienna for the field “departure airport” → Select New York City for the field “Destination airport” → Select 2 adults and 3 nights → select the specified period in the calendar → Search → Apply filter → Select accomodation option from the list → Select accomodation period from the options presented → Fill in booking information → Abort booking when reaching payment information