T3 Zeynep fansale.at

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Ticket buyers.

1.3 Internal Task List

Table 1: Internal task list for fansale.at
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

fansale.at

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

fansale.at

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find tickets costing under €25 and check how many offers are currently available.

[
Finden Sie Tickets, die weniger als 25 € kosten, und prüfen Sie, wie viele Angebote aktuell verfügbar sind.
]

Offer Availability

Browser is open at fansale.at.

Information was found.

3 minutes.

Start page → Click on the menu → Select “Under 25€” → Check how many ticket offers are currently available.

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at fansale.at.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Create an account on the web site using the credentials provided, and check your assigned customer number.

[
Erstellen Sie ein Konto auf der Website mit den zur Verfügung gestellten Userdaten und prüfen Sie Ihre zugewiesene Kundennummer.
]

Creating an Account

Browser is open at fansale.at.

Account is created and customer number found.

7 minutes.

Start page → Click on “Login” → Click on “I don't have an account” → Fill information out → Click on “Send” → Click on “My fanSALE” → Click on “My data” → Find customer number

5

Find three events in Vienna which you might want to attend, and save them for later viewing. Once all three offers have been saved, open your selection and compare the prices. Keep only the cheapest offer.

[
Suchen Sie drei Veranstaltungen in Wien, die Sie ansprechen, und speichern Sie diese für später. Sobald alle drei Angebote gespeichert sind, öffnen Sie Ihre Auswahl und vergleichen Sie die Preise. Behalten Sie nur das günstigste Angebot.
]

Price Comparison

User is logged in on fansale.at.

Cheapest performance is selected.

12 minutes. Start page → Go to Menu → Search for an event → Select a ticket → Click on the offer → Scroll down → Click on “Note” → Search for another event → Select a ticket → Click on the offer → Scroll down → Click on “Note” → Search for a third event → Select a ticket → Click on the offer → Scroll down → Click on “Note” → Click on “My fanSale” → Click on “Watchlist” → Compare prices → Keep only the cheapest one