T3 Zeynep ticketzentrum.at

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Ticket buyers.

1.3 Internal Task List

Table 1: Internal task list for ticketzentrum.at
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

ticketzentrum.at

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

ticketzentrum.at

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find a play in Schauspielhaus Graz and check its ticket prices.

[
Finden Sie ein Theaterstück im Schauspielhaus Graz und prüfen Sie die Ticketpreise.
]

Ticket Prices

Browser is open at ticketzentrum.at.

Information was found.

3 minutes.

Start page → Filter by categories and venues → Look for a play → Click on Tickets → Scroll down

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at ticketzentrum.at.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Create an account on the web site using the credentials provided, and check your assigned customer number.

[
Erstellen Sie ein Konto auf der Website mit den zur Verfügung gestellten Userdaten und prüfen Sie Ihre zugewiesene Kundennummer.
]

Creating an Account

Browser is open at ticketzentrum.at.

Account is created and customer number found.

7 minutes.

Start page → Click on account icon → “Create a new account” → Fill information out → Click on “create account” → Go to “Profile and payment methods” → Find customer number

5

Find two available performances in Graz between 18th May and 18th June for a family with two adults and a 15-year-old child. For each performance, select the most expensive available seating category and the correct ticket types, ensuring that all seats are next to each other. Add the tickets to the shopping cart, compare the total costs, and keep only the tickets for the cheaper performance.

[
Finden Sie zwei verfügbare Veranstaltungen in Graz zwischen dem 18. Mai und dem 18. Juni für eine Familie mit zwei Erwachsenen und einem 15-jährigen Schüler. Wählen Sie jeweils die teuerste verfügbare Sitzplatzkategorie und die passenden Tickettypen aus, wobei alle Plätze nebeneinander liegen. Legen Sie die Tickets in den Warenkorb, vergleichen Sie die Gesamtkosten und behalten Sie die günstigere Option.
]

Price Comparison

Browser is open at ticketzentrum.at.

Cheaper performance is selected.

12 minutes. Start page → Filter by date and availability → Search for first performance → Select the 3 tickets → Add to shopping chart → Continue shopping → Filter by date and availability → Search for second suitable performance → Repeat ticket selection → Add to shopping chart → Click on shopping cart icon → Compare total costs → Keep only the cheaper one