T4 Lilith oeticket.com

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Music lovers.

1.3 Internal Task List

Table 1: Internal task list for oeticket.com
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

oeticket.com

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

oeticket.com

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find a concert in Graz in August. What is the address of the event location?

[
Finden Sie ein Konzert in Graz im August. An welcher Adresse findet das Konzert statt?
]

Concert in Graz

Browser is open at oeticket.com.

Concert and exact address of the location found.

3 minutes.

Start page → All Events (select Concert) → Filter by City and Date → Click on a concert → Select Concert → read location.

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at oeticket.com.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Find a concert or other event of one of your favourite artists (if you do not have a favourite artist use “Cro”). Add three tickets for the event to the shopping cart.

[
Finden Sie ein Konzert oder Event Ihres Lieblingskünstlers (wenn Ihnen kein Künstler einfallt verwenden Sie „Cro“). Fügen Sie drei Tickets für dieses Event zum Wahrenkorb hinzu.
]

Find Tickets

Browser is open at oeticket.com.

User added 3 tickets to the shopping cart.

7 minutes.

Start Page → Search Bar → Artists → select Artist → Select Concert → Select Ticket → Add to shopping cart

5

Go to the shopping cart and start the checkout process. Add insurance and gift wrapping to the tickets. Register on the web site using the credentials provided. Fill out all the necessary order details including the shipping method. Stop before entering any payment information.

[
Navigieren Sie zum Einkaufswagen und beginnen Sie mit dem Bezahlvorgang. Fügen Sie eine Ticketversichung und Geschenksverpackung hinzu. Registrieren Sie sich auf der Webseite mit den zur Verfügung gestellten Userdaten. Füllen Sie alle nötigen Bestellinformationen aus inklusive der Versandmethode. Stoppen Sie bevor Sie Zahlungsdetails eingeben.
]

Place an Order

Browser is open at oeticket.com.

User registered and went through checkout.

12 minutes. Start Page → Shopping Cart → Go to shopping cart → Add insurance and gift wrapping → Continue to checkout → register → choose Delivery Method suitable for gift wrapping → go threw check out