T6 Florian zara.com

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

People searching for clothes.

1.3 Internal Task List

Table 1: Internal task list for zara.com
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

zara.com

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

zara.com

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem Herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find a sweatshirt of your choice and find out what sizes it is available in.

[
Finden Sie ein Sweatshirt Ihrer Wahl und finden Sie heraus in welchen Größen es erhältlich ist.
]

Sweatshirt

Browser is open at zara.com.

Information was found.

3 minutes.

Home → Suchen → Sweatshirt → Hinzufügen

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at zara.com.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Find the tutorials for DIY repairs to clothing at home.

[
Finden Sie die Anleitungen für die Reparatur von Kleidung zu Hause.
]

DIY Repair Tutorial

Browser is open at zara.com.

The user finds the page containing the explanation videos.

7 minutes.

Home → Hamburger menu → Zara pre-owned → Repair → scroll down → Go to Home Repair Guide

5

Find an outfit as a gift for your partner containing a jacket and trousers of your choice. Add a personal message and have it packed into a gift box. Ship the parcel to a Zara shop to collect. Stop before entering any payment details.

[
Finden Sie ein Outfit als Geschenk für Ihre/n Partner/in bestehend aus einer Jacke und einer Hose nach freier Wahl. Fügen Sie eine persönliche Nachricht hinzu und lassen Sie die Bestellung in einer Geschenkbox verpacken. Lassen Sie das Paket in eine Zara Filiale liefern. Stoppen Sie bevor Sie Zahlungsinformationen eingeben.
]

Gift

Browser is open at zara.com.

User reached the end of the checkout process and stopped before confirming.

12 minutes. Home → find articles → Add → select size → See Shopping Basket → Continue → Continue as Guest → enter credentials → Continue → choose Zara store → Save.