T7 Robert lush.com

Human-Computer Interaction SS 2025

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Skincare and beauty enthusiasts.

1.3 Internal Task List

Table 1: Internal task list for lush.com
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

lush.com

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Website:

lush.com

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Website umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem herumschauen wird der User gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Website gedacht?
  3. Was wird hier geboten?

]

2

Find the nearest Lush shop and its opening times.

[
Finde das nächstgelegene Lush-Geschäft und dessen Öffnungszeiten.
]

Nearest shop

Browser is open at lush.com.

Graz shop was found.

3 minutes.

Home → shop finder → input postal code

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser is open at lush.com.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Find a handmade vegan soap with a sweet scent as a present for a friend. Add it to the shopping bag.

[
Finden Sie eine vegane handgemachte Seife mit süßem Duft als Geschenk für eine Freundin. Legen Sie sie in den Warenkorb.
]

Filtering

Browser is open at lush.com.

Product added to cart.

7 minutes.

Home → Handmade Soap → set filters for vegan and sweet scent → Select item → Add to bag

5

Create an account on the web site using the credentials provided. Then, buy a vegan shower product costing at least €20. Proceed with the checkout process, but stop before entering any payment details.

[
Erstellen Sie ein Konto auf der Webseite mit den zur Verfügung gestellten Userdaten. Kaufen Sie dann ein veganes Duschprodukt im Wert von mindestens 20€. Starten Sie den Bestellvorgang aber stoppen Sie bevor Sie Zahlungsinformationen eingeben.
]

checkout

Browser is open at lush.com.

User reached the end of the checkout process and stopped before confirming.

12 minutes. Home → shower products → sort by price → filter vegan → select product → add to cart → checkout