T7 Natia swarovski.com

Human-Computer Interaction SS 2026

User Groups and Tasks

1.1 Language to Test

The web site can potentially be tested in either German or English. Choose one of German or English for all the tests. All test users must speak and test in that chosen language.

1.2 User Group to Test

Buyers of luxury goods.

1.3 Internal Task List

Table 1: Internal task list for swarovski.com
Task No. Description Short Title Prerequisites Completion Criteria Max. Time Possible Solution Path
1

Please go to the web site:

swarovski.com

and spend a few minutes looking around the site.

[
Besuchen Sie folgende Webseite:

swarovski.com

Sie haben nun ein paar Minuten Zeit, um sich auf dieser Webseite umzusehen.
]

First Impressions

Browser is open at google.com.

The user indicates that they have finished looking around.

3 minutes.

After they have looked around, ask the user:

  1. Who does this web site represent?
  2. Who is this web site intended for?
  3. What does this web site offer?

[
Nach dem Herumschauen wird der Benutzer gefragt:

  1. Wer präsentiert sich hier?
  2. Für wen ist diese Webseite gedacht?
  3. Was wird hier geboten?

]

2

Find a product costing under €50.

[
Finden Sie ein Produkt welches weniger als 50 € kostet.
]

Low-Budget Gift

Browser open somewhere on swarovski.com.

The product was found.

3 minutes.

Start page → Menu Bar → Accessories → All Accessories → Click “Sort By” button → Click “Price (Lowest First)” button

3

{Add a task of your own of medium difficulty.}

[
{Translate it into German.}
]

{Short Title}

Browser open somewhere on swarovski.com.

{Specify when completed.}

{Specify max. time (in range 5 to 7 minutes).}

{Specify possible solution path.}

4

Add a €100 personalised gift card to the shopping cart. Use the provided credentials to complete the required fields.

[
Fügen Sie eine personalisierte Geschenkkarte im Wert von 100 € zum Warenkorb hinzu. Verwenden Sie die bereitgestellten Empfängerdaten, um die erforderlichen Felder auszufüllen.
]

Gift Card

Browser open somewhere on swarovski.com.

User added personalised gift card to the shopping cart.

7 minutes.

Start Page → Menu Bar → Gifts → Gift Card → Click “Buy a gift card” button → Enter required information → Click “Add to shopping bag” button

5

Find a birthstone bracelet for May and add it to the shopping cart. Register on the web site using the credentials provided, and then proceed to the checkout. Stop before making any payment.

[
Finden Sie ein Geburtsstein-Armband für den Monat Mai und legen Sie dieses in den Warenkorb. Registrieren Sie sich auf der Webseite mit den zur Verfügung gestellten Benutzerdaten. Fahren Sie mit dem Bezahlvorgang fort. Stoppen Sie vor der Zahlung.
]

Placing an Order

Browser open somewhere on swarovski.com.

User found the product, registered on the web site, and proceeded with checkout.

13 minutes. Start Page → Menu Bar → Gifts → Gift Ideas → Birthstones → Scroll down → “Discover more” button → Scroll down → Click “May” button → Click “Shop May Birthstones” button→ Click on Bracelet → Click “Add to bag” button → Click on Wishlist Icon → Click “Register” button → Enter Credentials → Click on Cart Icon → Click “Checkout” button → Enter credentials